We have a 14-day return policy, which means you have [14] days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags (if applicable)
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at [FreshFlowBottles@gmail.com].
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food or flowers)
- Custom or personalized products
- Digital products or downloadable items
- Gift cards
- Sale or clearance items (if applicable)
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be automatically applied to your original payment method within 14 business days.
Please note:
- Shipping costs are non-refundable (unless the return is due to our error).
- Your bank or payment provider may take additional time to process the refund.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at [your support email].
Contact Us
If you have any questions about our refund policy, please contact us at:
[FreshFlowBottles@gmail.com]